Welcome to Paul Green Shop’s FAQ section! We’ve compiled answers to the most common questions about our adventure-ready footwear and outdoor gear. Whether you’re looking for information about our products, shipping, or returns, you’ll find it here.

About Our Products

What types of footwear does Paul Green Shop specialize in?
We specialize in high-quality outdoor and adventure footwear including ankle boots, Chelsea boots, lace-up boots, golf shoes, and comfortable ballerinas. Our collection also features practical accessories like bags and insoles to complement your outdoor experiences.
Are your boots suitable for different weather conditions?
Absolutely! Many of our boots, especially our lace-up and Chelsea styles, are designed with weather-resistant materials perfect for various outdoor conditions. For specific weather needs, check individual product descriptions or contact our customer service.
Do you offer products for children?
Yes, we carry a selection of kids’ shoes for boys, designed with the same attention to quality and comfort as our adult footwear.

Ordering & Account

How do I place an order?
Simply browse our collection, select your items, and proceed to checkout. You’ll need to provide shipping information and choose your preferred payment method.
Can I create an account to track my orders?
While account creation isn’t mandatory, we recommend it for easier order tracking and faster future checkouts. All customers receive tracking information regardless of account status.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Express Shipping: 10-15 business days via DHL/FedEx for $12.95
– Free Standard Shipping: 15-25 business days via EMS for orders over $50
How long does order processing take?
Our Washington team typically processes orders within 1-2 business days before shipment.
Do you ship internationally?
Yes, we ship globally except to select Asian and remote regions. We handle all customs documentation for international shipments.
How can I track my order?
You’ll receive tracking details via email as soon as your order ships. Use this information to monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in their original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Customer Service

How can I contact customer service?
Our responsive customer support team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Paul Green Shop located?
Our operations are based at 776 Passaic Street, Washington, US 20200, where we carefully prepare all orders for shipment.

Didn’t find the answer you were looking for? Our adventure-ready customer service team is always happy to help! Contact us at [email protected] for any additional questions.