At Paul Green Shop, we stand behind our adventure-ready footwear just as we stand with you on every trail, course, and urban exploration. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and protective coverings must remain attached
  • Proof of purchase is required

Note: For hygiene reasons, insoles cannot be returned or exchanged unless defective. All other products in our collection (ankle boots, Chelsea boots, lace-up styles, golf shoes, and accessories) are eligible for returns when conditions are met.

How to Initiate a Return or Exchange

  1. Contact our team: Email us at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval: Our customer service team will respond within 1-2 business days with return authorization and instructions.
  3. Package your items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship your return: Send the package to our Washington facility using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Address

Paul Green Shop Returns
776 Passaic Street
Washington, US 20200

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new items once we process your return

Please note it may take additional time for your bank or credit card company to process and post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Paul Green Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Please specify]

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

International Returns

For customers outside the United States (excluding restricted regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get the perfect fit for your next adventure!