At Paul Green Shop, we’re committed to getting your adventure-ready footwear to you quickly and ensuring complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
We ship worldwide (excluding Asia and select remote regions) using reliable carriers to ensure your order arrives safely.
Order Processing: 1-2 business days
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx – delivery within 10-15 business days after dispatch
- Free Shipping: Available on orders over $50 via EMS – delivery within 15-25 business days after dispatch
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. Our collection of ankle boots, Chelsea boots, lace-up styles, golf shoes, and accessories are eligible for returns when conditions are met.
Important Note: For hygiene reasons, insoles cannot be returned or exchanged unless defective.
Return Conditions
- Items must be unused, in original condition with all tags and protective coverings attached
- Original packaging must be included
- Proof of purchase is required
How to Return or Exchange
- Contact our team: Email [email protected] with your order number and product details
- Wait for approval: Our team will respond within 1-2 business days with return authorization
- Package your items: Securely pack in original packaging with all tags and accessories
- Ship your return: Send to our Washington facility using a trackable service (customer pays return shipping unless error is ours)
Return Address:
Paul Green Shop Returns
776 Passaic Street
Washington, US 20200
Refund Processing
Once we receive and inspect your return:
- Refunds processed within 3-5 business days
- Credit issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable
- For exchanges, new items ship after return processing
Note: Your bank may require additional time to process and post the refund.
Damaged or Defective Items
Contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement or refund.
International Returns
For customers outside the U.S. (excluding restricted regions):
- Customer responsible for return shipping and customs fees
- Trackable shipping service recommended
- Refunds issued in USD (subject to exchange rates)
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Paul Green Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Please specify]
Please advise on next steps for processing this request.
Thank you,
[Your Full Name]
[Your Contact Information]
For any questions about our shipping or returns policy, contact our friendly customer service team at [email protected]. We’re here to help you get the perfect fit for your next adventure!